Reasons for Change Management

There are many reasons you should consider a change management department.  These reasons include smoother transitions with Six Sigma projects because of enhanced communication, no doubling of efforts, meeting deadlines, and a happier customer as an end result.

Change management encourages communication within all departments and systems associated with a Six Sigma project.  When change is properly being managed, everyone discusses issues when they arise and knows the status of the project at all times.  There is no confusion and people do not get frustrated.  Change management encourages people to work in teams and collaborate on all issues of a project.  Communication rarely is a problem, resulting in a positive outcome of projects.

Change management creates a structured environment for change within a workplace.  When a new Six Sigma project is rolled out, total structure occurs from the beginning.  You will begin with a strategy and determine the goals the project is going to achieve.  The project will assign tasks to employees to their capabilities with deadlines to meet.  The culture of the work environment will be considered, as well as the Six Sigma Master Black Belt or Champion who will lead the team to completion.

Doubling of efforts commonly occurs when change management is not in place.  It is common for more than one person to be working on the same thing.  This is due to a lack of communication.  The biggest problems arise when people resources are being used inadequately and deadlines are not met.  Doubling of efforts can be frustrating to people. In addition, it can upset employees if one person’s work is used and while another’s is not.  Change management creates a structured environment and tasks within projects are allocated appropriately.  Everyone is aware how far along others are within their tasks and there are no doubling of efforts.

Another reason change management is important for any business is to meet deadlines and milestones.  Many companies assign a project to an individual and walk away, expecting it to be done soon or on an assigned deadline.  The person might be a procrastinator or wait until the last minute.  Change management allows milestones to be set with goals of completion throughout the project.  People can work in a task oriented manner and be more productive.  Deadlines are met and projects are better managed.

A happier customer is the ultimate goal for most businesses.  This is ultimately why Six Sigma Projects are started, and hopefully completed.  If you cannot maintain a satisfied customer, then the doors will close.  Change management is customer driven, as well as employee driven.  The goals with change management are to create a working environment where employees can work cohesively on projects to be more productive, reduce costs, and make the customer happy.  A customer is always happier if the cost of their project is going to be much lower.


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